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Conoscenza
Billing and Account
Can’t log in to Semrush

Can’t log in to Semrush

Question

Below are the steps to take if you cannot log in to your Semrush account.

“Your request has been blocked” or “Something went wrong”

Can’t log in to Semrush image 1

If you see the "Something went wrong" message when trying to log in, we recommend that you:

  • clear cache and cookies of your browser (ctrl+shift+delete/ shift+command+backspace); 
  • disable browser extensions (especially ad blockers);
  • disable vpn.

Then try logging in again.

If you see "Your request has been blocked", please feel free to contact us via mail@semrush.com. Don’t forget to specify the email address associated with your Semrush account.

“Devices Detecting Suspicious Activity”

If you see this message it means that multiple people are sharing your account and more than one person is trying to log in simultaneously. With a single Semrush subscription, only one computer/IP address can be logged in at once.

To be able to have multiple people logged in to your Semrush account at once, you can add additional users to your account. Additional users are common among Semrush accounts shared between teams. To add users to your account, reach out to us at mail@semrush.com.

You forgot your password or email address

If you forgot your password, you have the ability to reset your password from the login screen.
Can’t log in to Semrush image 2

Select “Forgot” and proceed to enter your email in the following window (www.semrush.com/login/restore/) to begin the process of resetting your password.

You will receive a password recovery email. If you don’t see the email in your inbox, please check the spam folder.

If you forget your email address associated with the account, send us an email with:

  • The name on the account
  • A scanned image of the card used in the transaction with only the last 4 digits of your credit card visible
  • A valid photo ID matching the name on the card