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Customer Success Manager (UK and Ireland) | SEMrush

Customer Success Manager (UK and Ireland)

Prague, Czechia

SEMrush is an all-in-one digital marketing software suite designed and united by one mission — to make online competition fair and transparent, with equal opportunities for everyone. Going on our 11th year of trailblazing experiments and constant progress, we've grown into the world's leading competitive research service for online marketing.


Key responsibilities

  • Develop and manage client portfolios;
  • Analyze customer data to improve customer experience;
  • Hold product demonstrations for customers;
  • Improve onboarding processes;
  • Mediate between clients and the organization;
  • Handle and resolve customer requests and complaints;
  • Increase customer retention.


Job requirements

  • English language (Native or C2 level required);
  • Knowledge of any other European languages is an advantage;
  • Desire to move up and grow with the company;
  • Analytical skills and strong desire to evolve in IT;
  • The ability to work well with others;
  • Good problem solving skills;
  • significant and documented account management / customer success management experience

Benefits

  • The perfect way for your professional development and acquire new skills
  • Exclusive access to our data, our knowledge, our product
  • Comfortable and cosy office in Prague 4
  • Paid 5 weeks of Holidays
  • Corporate education (trainings, seminars, conferences)
  • Corporate events
  • Multisport card
  • Bonus for individual/family activities
  • Language courses
  • Sick days

Some additional perks that SEMrush has to offer:

  • Flexible hours (in the boundaries of a morning shift)
  • FREE snacks and drinks
  • Monthly onsite and offsite corporate events



It is the policy of SEMrush to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.

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